Terms and Conditions

Limitation of Liability

Under no circumstances shall Remedy EPR be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if Remedy EPR or an authorised representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof. Anyone under the age of 16 should not use this site without the consent of their parent or legal guardian. We do not knowingly collect personal information from children under the age of 16. If we learn that we have collected personal information from a child under the age of 16, we will delete that information as quickly as possible. If you believe that we might have any information from a child under the age of 16, please contact us.

Licensing Policy

Remedy EPR SaaS is offered under a subscription-based licensing model, providing access to our software, tools, and services. Please refer to the licensing policy page for licensing details.

Product Compatibility

Our products are developed to be compatible with the latest version of all supported web browsers, including Chrome, Firefox, Safari, and Microsoft Edge. Ensure that your system meets the minimum requirements for optimised performance.

Delivery

Once your subscription is confirmed, you will receive access to the Remedy EPR SaaS platform via email. You will also have direct access through your account.

Ownership

All intellectual property rights, including but not limited to the software code, design, and other content on the Remedy EPR platform, remain the property of Remedy EPR. You are granted a limited, non-transferable licence to use the service during your active subscription.

Browser Compatibility

Remedy EPR is optimised for modern web browsers, including Chrome, Firefox, Safari, and Microsoft Edge. The performance may vary depending on the browser and version you are using.

Updates

Remedy EPR is regularly updated to provide you with the latest features and improvements. Please ensure you are using the most up-to-date version of the software for the best experience.

Data Protection & GDPR

Remedy EPR is committed to protecting your data in accordance with UK GDPR and the Data Protection Act 2018. We process your personal data lawfully and transparently. You have the right to access, rectify, erase, and port your data, as well as the right to object to processing. For full details on how we handle your data, please refer to our Privacy Policy. We implement appropriate technical and organisational measures to ensure data security and will notify you of any data breaches as required by law.

Price Changes

Remedy EPR reserves the right to modify subscription prices and plans at any time. Any changes will be communicated to users with advance notice.

Refund Policy

We offer a 5-day money-back guarantee from the date of your initial subscription purchase. No refunds will be provided for subscription fees once the 5-day money-back guarantee period has expired. Refund requests must be submitted in writing to our support team within the guarantee period.

Email and Newsletter

Remedy EPR may send promotional emails and updates regarding your subscription. You may opt out of newsletters at any time without penalty.

Licence Agreement

By subscribing to Remedy EPR, you agree to the terms outlined in this document. These terms may change from time to time, and users will be notified accordingly. Continued use of the service after changes constitutes acceptance of the revised terms.

Termination

Either party may terminate the subscription agreement with written notice. Remedy EPR reserves the right to suspend or terminate access to the platform if you breach these terms and conditions. Upon termination, your access to the service will cease, and any outstanding fees remain payable. You may export your data before the termination date, after which we are not obligated to retain your information.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any part of this agreement is found to be unenforceable, the remaining provisions will still apply.

- Remedy EPR Team -